Contact Us

Let’s Make Things Clear

Whether you are choosing something for your home or need assistance after placing an order, you can reach Plenaruvo at service@plenaruvo.com.

We can help with product information, order updates, delivery concerns, and return or refund requests.

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond within 1–2 business days.

Help with an Order

Please include your order number, the email address used at checkout, and a brief description of your request. These details help us locate your purchase and provide relevant assistance.

If an item arrives damaged, defective, or incorrect, attach clear photographs of the item and packaging where relevant. If possible, keep the packaging while we review the issue.

For delayed deliveries, missing packages, or tracking that shows delivery when you have not received your order, email us with your order number and tracking details. We will review the available information and coordinate with the delivery provider where needed.

Changes, Returns & Refunds

If you need to change or cancel an order, contact us as soon as possible. We will check its status and confirm whether the requested change is still possible.

For a return, email us before sending the item back. Our team will review your request and provide the appropriate return address and instructions. Please refer to our Return & Refund Policy for eligibility, shipping responsibilities, and refund timing.

The business address below is provided for company identification. Please do not send returns there unless our support team specifically instructs you to do so.

Who Operates Plenaruvo

Plenaruvo is owned and operated by Chongqing Nianhui Technology Co., Ltd. The company is the seller for purchases made through the Plenaruvo store and is responsible for product sales, order processing, fulfillment arrangements, customer support, returns, refunds, and related customer transactions.

Brand: Plenaruvo

Operating Company: Chongqing Nianhui Technology Co., Ltd.

Business Address: 2-3, 6th Floor, No. 121 Zhongshan 3rd Road, Lianglukou Subdistrict, Yuzhong District, Chongqing, China

Customer Support Email: service@plenaruvo.com