Payment & Security
Last Updated: October 26, 2026
Paying for Your Order
This page explains payment options, checkout charges, payment issues, and refunds for purchases from Plenaruvo.
Plenaruvo is owned and operated by Chongqing Nianhui Technology Co., Ltd. The company is the seller for purchases through the store and is responsible for order administration, payment-related customer assistance, returns, refunds, and related transactions.
Available Payment Methods
The payment methods available for your order are shown at checkout. Options may vary depending on your location, currency, and the payment services available for the transaction.
Please select one of the methods displayed and review your billing information before submitting payment.
Prices & Checkout Charges
Before placing your order, review the checkout summary for product prices, applicable discounts, shipping charges, taxes where applicable, and the final total. Check the currency shown before confirming payment.
Your bank or payment provider may apply separate currency-conversion or international transaction fees. Contact that provider for information about charges it applies.
If you have a promotional code, enter it before completing checkout and confirm that the discount appears in your order total. Any eligibility requirements or restrictions stated with the offer apply.
Payment Authorization
Your payment provider may require an additional verification step before approving a transaction. A pending amount on your statement may represent a temporary authorization rather than a completed charge.
If payment is declined, check your payment details and billing address. Your bank or payment provider can help explain a decline or the timing for releasing a temporary hold.
If you are unsure whether an order was placed successfully, contact us before submitting repeated payment attempts.
Handling Payment Information Carefully
Enter sensitive payment information only through the checkout process or the payment provider’s authorized interface.
Our customer support team will not ask you to email your full card number, card security code, account password, or one-time verification code. Please do not include these details in support messages or screenshots.
Use a trusted device and connection when placing an order. No online service can guarantee complete protection against every security risk.
For information about how personal information is handled, please read our Privacy Policy.
Order Confirmation
After completing checkout, check the email address you provided for your order confirmation. Please review the items, delivery address, and order total, and contact us promptly if anything appears incorrect.
If the confirmation does not arrive, check your spam or junk folder. You can also email service@plenaruvo.com so we can check whether your order was received.
An order confirmation acknowledges receipt of your order. Payment verification and product availability may still need to be checked before dispatch.
Unexpected or Duplicate Charges
If you notice an unfamiliar charge, a possible duplicate payment, or a payment that does not match your order, email service@plenaruvo.com with:
• Your order number, if available.
• The email address used at checkout.
• The transaction date and amount.
• A brief explanation of the issue.
We will review the records available to us and help identify the next steps. If you provide a screenshot, hide full card numbers, account balances, and other sensitive information unrelated to the request.
For suspected unauthorized use of your payment account, also contact your bank or payment provider promptly.
Refund Payments
Approved refunds are returned to the original payment method. For returned items, approved refunds are issued within 5–10 business days after receipt and inspection, as described in our Return & Refund Policy.
If a return is not required, we will confirm the refund approval and applicable processing timeline by email.
Your bank or payment provider may take additional time to display the credit. If the original payment method is no longer available, contact us so we can review the options supported by the payment provider.
Business & Support Information
Brand: Plenaruvo
Operating Company: Chongqing Nianhui Technology Co., Ltd.
Business Address: 2-3, 6th Floor, No. 121 Zhongshan 3rd Road, Lianglukou Subdistrict, Yuzhong District, Chongqing, China
Customer Support Email: service@plenaruvo.com
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
We aim to respond within 1–2 business days.