Terms of Use

Last Updated: October 26, 2026

1. About This Website

These Terms of Use explain the conditions for accessing the Plenaruvo website and using its content and features.

Plenaruvo is owned and operated by Chongqing Nianhui Technology Co., Ltd. (重庆念惠科技有限公司). The company is also the seller responsible for purchases through our store, including order processing, fulfillment arrangements, customer support, returns, and refunds.

Please read these terms before using our website. Purchases are also governed by our Terms and Conditions, Terms of Service, and the store policies presented before checkout.

Nothing in these terms limits consumer rights or protections that cannot lawfully be excluded.

2. Responsible Website Use

You may use our website to browse products, make purchases, and contact our team for legitimate purposes.

You must not:

  • Submit fraudulent orders or knowingly provide false information.

  • Use another person’s identity, account, or payment details without authorization.

  • Attempt to access restricted systems, accounts, or personal information.

  • Upload malicious software or interfere with website performance or security.

  • Unlawfully collect information about other visitors.

  • Misuse checkout functions, promotional codes, or customer support services.

  • Use automated tools in ways that disrupt the website or bypass access restrictions.

  • Infringe intellectual property, privacy, or other legal rights.

Where reasonably necessary, we may restrict access to address misuse or security threats. Any restriction will not remove our responsibilities concerning legitimate existing orders or applicable refunds.

3. Website Content and Ownership

Our website contains product photographs, descriptions, graphics, logos, layouts, and other materials owned by us, licensed to us, or belonging to their respective rights holders.

You may view these materials for personal browsing and shopping. Unless authorized or permitted by law, you may not reproduce, republish, distribute, modify, sell, or commercially exploit protected website content.

You must not use our branding or materials to falsely suggest that we endorse, sponsor, or are affiliated with another person or business.

Accessing our website or purchasing an item does not transfer ownership of intellectual property rights.

4. Information on Our Website

We take reasonable steps to keep product descriptions, prices, availability, and other information accurate and current. Errors or outdated details may occasionally occur, and we may correct them.

Please review the relevant product page before purchasing, including measurements, materials, quantity, available options, and care instructions.

Product colors may appear differently depending on lighting and screen settings. Such differences do not excuse products that are defective or materially misdescribed.

If a significant error affects an order you have already placed, we will contact you and explain the available resolution. We will not increase the agreed price or substitute a product without your consent.

5. Information You Submit

Please provide accurate and relevant information when placing an order, contacting support, or using other website features.

Check your contact, billing, and delivery details before completing checkout. If you discover an error, email service@plenaruvo.com promptly. We will check whether a correction is still possible based on the order’s status.

Do not submit information that is fraudulent, unlawful, or infringes another person’s rights. Avoid sending personal information that is unnecessary for your request.

Personal information is handled as described in our Privacy Policy.

6. Accounts and Security

If account features are available and you create an account, keep your login credentials confidential. Contact us if you suspect unauthorized access or activity.

For your protection, use a secure connection and keep your browser and device software updated.

Our support team will not ask you to email your full payment-card number, card security code, account password, or one-time verification code.

Do not attempt to bypass website security measures or access information you are not authorized to view. If you notice a potential security issue, report it to service@plenaruvo.com without accessing or disclosing other users’ information.

7. External Links and Services

Our website may include links to independent websites or features provided by payment, delivery, technology, or other service providers.

External websites and services may have their own terms and privacy practices. Please review them before providing information or using those services.

We do not control independent third-party websites. However, working with external providers does not remove the obligations Chongqing Nianhui Technology Co., Ltd. owes you as the seller.

8. Website Availability

We may temporarily update or restrict website features for maintenance, security, or operational reasons. Technical problems, network interruptions, and issues involving service providers may also affect access.

We take reasonable steps to address problems but cannot promise uninterrupted or error-free access.

If a website issue affects your order, payment, or access to customer assistance, contact us by email. Website changes or interruptions do not cancel our obligations relating to existing purchases.

9. Privacy

Our Privacy Policy explains how personal information is collected, used, shared, retained, and protected when you interact with our store.

Please consult that policy for details about cookies, marketing preferences, applicable privacy rights, and how to submit a privacy request.

10. Purchase Policies

These Terms of Use focus on website access and conduct. The following policies provide information about shopping with us:

  • Terms and Conditions: Purchase terms and customer transactions.

  • Terms of Service: Store services and related responsibilities.

  • Payment & Security Policy: Payment methods, authorization, and payment assistance.

  • Shipping Policy: Processing, delivery estimates, shipping charges, and tracking.

  • Return & Refund Policy: Returns, refunds, exchanges, and cancellations.

  • Privacy Policy: Personal information and applicable privacy rights.

For a specific purchase issue, please read the relevant policy together with these terms. Mandatory consumer rights remain unaffected.

11. Responsibility and Your Rights

Website information is intended to help you understand our products and services. Please follow the instructions and care guidance applicable to the item you purchase.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other matter that cannot lawfully be excluded or limited.

Your mandatory rights concerning product descriptions, quality, safety, delivery, refunds, and other remedies remain in place.

If you have a concern, contact our support team. Doing so does not prevent you from seeking assistance from your payment provider, a consumer protection authority, or a competent court.

12. Changes to These Terms

We may revise these Terms of Use when website features, operating practices, or legal requirements change. The updated version will appear on this page with a revised date. Additional notice will be provided where required.

Changes will not retrospectively alter the agreed terms of an existing purchase unless required by law or agreed with you.

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

13. Contact Information

For questions about these Terms of Use or assistance with our website, please contact us.

Brand Name: Plenaruvo

Legal Company Name: Chongqing Nianhui Technology Co., Ltd.

Business Address: 2-3, 6th Floor, No. 121 Zhongshan 3rd Road, Lianglukou Subdistrict, Yuzhong District, Chongqing, China

Customer Support Email: service@plenaruvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond within 1–2 business days.

For returns, please contact us for the designated return address and instructions before sending any products.