Terms of Service

Last Updated: October 26, 2026

1. Our Store and These Terms

These Terms of Service explain how you may use the Plenaruvo website, shop with us, and access our customer services.

Plenaruvo is owned and operated by Chongqing Nianhui Technology Co., Ltd. (重庆念惠科技有限公司). The company is the seller responsible for product sales, order processing, fulfillment arrangements, customer support, returns, and refunds.

Please read these terms alongside our Terms and Conditions, Shipping Policy, Return & Refund Policy, Payment & Security Policy, and Privacy Policy. Purchases are governed by the terms and policies presented before you complete checkout.

Nothing in these terms removes any mandatory consumer rights or protections available under applicable law.

2. Using Our Services

You must have the legal capacity to enter into a purchase agreement. Customers below the applicable age of majority may use our services only with appropriate parental or guardian permission and supervision.

Please provide accurate information when placing an order, creating an account, or contacting us. If you have an account, keep your login credentials confidential and let us know if you suspect unauthorized use.

You must not use our services to commit fraud, misuse payment methods, distribute harmful software, interfere with website operations, access accounts without permission, or unlawfully obtain another person’s information.

We may restrict access where reasonably necessary to address misuse or security threats. Such restrictions do not remove our obligations concerning legitimate orders or applicable refunds.

3. Products and Availability

Our store offers kitchen, dining, and home accessories. Product pages describe the available items, options, materials, dimensions, quantities, and care information where relevant.

Review these details before purchasing and contact us if you need clarification. Screen settings and lighting can affect how colors appear, but this does not excuse goods that are defective or materially different from their description.

Availability may change. If an ordered item becomes unavailable or a significant listing error affects your purchase, we will contact you to explain the options. We will not substitute a different product or increase an agreed price without your consent.

4. Orders and Payment

Please review your selected items, delivery address, and order total before submitting payment.

An order confirmation acknowledges receipt of your order. It does not confirm dispatch, and payment verification or stock checks may still be underway.

We may contact you if information is needed to complete your order. An order may be declined or canceled for a reasonable cause, such as an unavailable product, an unverifiable payment, a delivery restriction, a material pricing error, or suspected fraud.

If we cancel a paid order, we will refund the amount paid for the canceled items and any applicable shipping charges to the original payment method.

Prices, discounts, shipping charges, taxes collected by us, and the checkout total are displayed before payment. Available payment methods are shown at checkout. You must be authorized to use your chosen payment method.

Your bank or payment provider may charge separate currency conversion or international transaction fees. Further details are available in our Payment & Security Policy.

5. Order Processing and Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

After dispatch, estimated delivery is generally 7–12 business days. This delivery estimate is separate from processing time. Business days for processing and delivery estimates are Monday through Friday, excluding public holidays.

Any different estimate applicable to your purchase will be disclosed before you order. Delivery times may be affected by the destination, customs clearance, carrier operations, weather, or holidays.

Available shipping destinations, options, and charges appear at checkout. Orders may be handled by fulfillment and logistics partners, and shipping origin may vary.

Tracking information is provided when available after dispatch. If your shipment is delayed, lost, damaged, or marked as delivered but cannot be found, contact us for assistance. We will investigate and arrange an appropriate resolution. A delivered tracking status alone does not automatically exclude a missing-package claim.

Please review our Shipping Policy for details about delivery, customs charges, address corrections, and shipping assistance.

6. Returns and Refunds

You may request a return within 30 calendar days after delivery, subject to our Return & Refund Policy.

For personal-preference returns, items should be unused, unwashed, and include their original packaging and components. These conditions do not limit your rights concerning defective, damaged, incorrect, incomplete, or materially misdescribed products.

Email service@plenaruvo.com before returning an item. We will explain the process and provide the designated return address. Please do not send products to our business address without instructions.

Customers generally pay return shipping for a change of mind or an incorrect personal selection. If the problem is our responsibility, we will provide an appropriate resolution without charging you the applicable return shipping costs.

No restocking fee applies to eligible returns.

Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection of the return. If no return is required, the refund is issued within 5–10 business days after approval. Your bank or payment provider may require additional time to display the credit.

Exchange options depend on product availability. Full conditions are explained in our Return & Refund Policy.

7. Order Problems, Changes, and Cancellations

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us as soon as reasonably possible.

Include your order number and a description of the issue. Relevant photographs of the item, packaging, or shipping label can help us investigate. Please retain the item and packaging where reasonably practical while we review the matter.

We will arrange an appropriate replacement, refund, or other remedy based on the issue and your applicable rights.

For order changes or cancellations, contact us promptly. We will check the fulfillment status and explain what is possible. Once an order has shipped, it may need to follow the return procedure after delivery. Mandatory cancellation rights remain unaffected.

8. Product Use and Care

Use products for their intended purposes and follow the instructions supplied with the item or shown on its product page.

Care requirements vary between products. Check the relevant guidance before washing, drying, applying heat, or using an item in a particular environment.

If a product appears unsafe or damaged, stop using it and contact our support team. These instructions do not reduce our responsibility for defective products or any applicable product safety obligations.

9. Promotions

Discounts and promotional offers are subject to the conditions disclosed with each offer. These may include eligible products, expiration dates, minimum purchase amounts, and restrictions on combining promotions.

Apply any required code before completing checkout and confirm that the discount appears in your total.

Unless otherwise stated, offers cannot be exchanged for cash or applied to previously completed purchases. Changes to a promotion will not remove a valid discount already applied to an accepted order.

10. Website Materials

Text, photographs, product images, graphics, logos, and other website content belong to Plenaruvo, are licensed to us, or belong to their respective owners.

You may use our website for personal browsing and shopping. Reproducing, distributing, modifying, or commercially exploiting protected materials requires permission unless otherwise allowed by law.

Using our services or purchasing a product does not transfer intellectual property rights.

11. Service Providers and External Websites

We may work with payment processors, shipping carriers, fulfillment partners, and technology providers to operate our store.

Independent third-party services and linked websites may have their own terms and privacy policies. Review those policies when using their services.

Our use of external providers does not remove the responsibilities Chongqing Nianhui Technology Co., Ltd. owes you as the seller.

12. Personal Information

We process personal information to support purchases, arrange deliveries, respond to inquiries, maintain security, and carry out other purposes described in our Privacy Policy.

Please review that policy for information about data handling, applicable privacy rights, and available choices.

13. Service Availability and Consumer Rights

We take reasonable steps to maintain an accurate and functioning website. Maintenance, technical errors, or temporary interruptions may occasionally affect access.

If a technical problem affects your payment or order, contact us so we can investigate and assist.

These terms do not exclude liability for fraud or any other matter for which liability cannot lawfully be excluded or limited. Mandatory warranties, product safety obligations, and consumer remedies remain unaffected.

If you have a complaint, please contact us with the relevant details. Seeking assistance from our team does not prevent you from contacting your payment provider, a consumer protection authority, or a competent court.

14. Changes to These Terms

We may update these Terms of Service as our services, operations, or legal requirements change. Revisions will be published on this page with an updated date, and additional notice will be provided where required.

The terms presented when you placed an order will continue to govern that purchase, except where a change is required by law or agreed with you.

If a provision is found unenforceable, the remaining terms will continue to apply to the extent permitted by law.

15. Contact and Business Information

For questions about our services, products, orders, or policies, please contact us.

Brand Name: Plenaruvo

Legal Company Name: Chongqing Nianhui Technology Co., Ltd.

Business Address: 2-3, 6th Floor, No. 121 Zhongshan 3rd Road, Lianglukou Subdistrict, Yuzhong District, Chongqing, China

Customer Support Email: service@plenaruvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond within 1–2 business days.

Please obtain return instructions before sending products to our business address.