Return & Refund Policy

Last Updated: October 26, 2026

Support After Your Purchase

This policy explains how to request a return, report an order problem, and receive an approved refund from Plenaruvo.

Plenaruvo is owned and operated by Chongqing Nianhui Technology Co., Ltd. The company is the seller for purchases through the store and is responsible for returns, refunds, customer support, and related transactions.

The Return Window

You may request a return of an eligible item within 30 calendar days after delivery. Email service@plenaruvo.com before this period ends.

Contacting us within the return window records your request. If our reply arrives after the window closes, that delay will not make an otherwise timely request ineligible.

Please wait for the return address and instructions before shipping your item.

Return Conditions

For a change-of-mind return, items must be:

• Unused, unwashed, and in their original condition.

• Free from stains, alterations, damage, or other signs of use.

• Returned with their original packaging and any included accessories or components.

• Accompanied by an order number or other information that allows us to verify the purchase.

Please package the item securely for its return journey.

These conditions apply to preference-based returns. They do not prevent you from reporting an item that arrived damaged, defective, incorrect, or materially different from its description.

Any product-specific restrictions on preference-based returns must be disclosed before purchase and apply only where legally permitted.

How to Request a Return

Email service@plenaruvo.com with:

• Your order number.

• The email address used at checkout.

• The item you wish to return.

• Your reason for requesting the return.

• Photographs or other supporting information where relevant.

We will review your request and explain the next steps. If the return is approved, we will provide the designated address and shipping instructions.

We aim to respond within 1–2 business days.

Return Address

Our business address is provided for company identification and is not automatically the correct return destination.

Please do not send merchandise to that address or to the sender address on your parcel unless our support team instructs you to do so. Use the return address supplied for your request.

If the return destination is in another country, we will explain this before you arrange shipping so you can assess the cost.

Damaged, Defective, Missing, or Incorrect Items

Check your order after delivery and contact us as soon as reasonably possible if something is wrong.

Include your order number, a description of the issue, and photographs of the item, packaging, or shipping label where relevant. If possible, keep the item and packaging while we review the problem.

When an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you.

If a return is necessary because of such an issue, we will cover the applicable return shipping costs and explain the arrangements before you send anything back.

Shipping Costs & Fees

Preference-Based Returns

If you return an eligible item because you changed your mind or selected an unsuitable option, you are responsible for return shipping costs.

Original shipping charges are not refundable for preference-based returns unless applicable law requires otherwise. We do not deduct an uncharged original shipping cost from your refund.

Returns Caused by an Order Problem

You will not be required to pay return shipping costs for a confirmed damaged, defective, incorrect, incomplete, or materially misdescribed item. Any applicable original shipping refund will be included in the resolution, consistent with your rights.

Plenaruvo does not charge a restocking fee for eligible returns.

Sending Your Return

Include all supplied components and use suitable packaging to help prevent damage in transit. If you arrange the shipment yourself, we recommend a tracked service and keeping the postage receipt.

Send tracking details to our support team when available. If a return shipment encounters a problem, contact us so we can review the circumstances and assist.

Refund Processing

After the returned item reaches the designated location, we will inspect it and notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. If we cannot approve a return in full, we will explain the reason and any proposed adjustment.

Where we approve a refund without requiring a return, including an eligible cancellation, we will issue it within 5–10 business days after approval.

Your bank or payment provider may need additional time to display the credit. If a refund has not appeared after the expected period, email service@plenaruvo.com for assistance.

Exchanges & Replacements

We will confirm whether a direct exchange is possible or whether an eligible return and a separate order are needed. Replacements for order problems will be arranged as part of the agreed resolution.

Order Changes & Cancellations

Email service@plenaruvo.com as soon as possible if you need to change or cancel an order. We will check its status and confirm whether the request can still be completed.

Changes or cancellations may no longer be possible once fulfillment has progressed or the order has shipped. If cancellation is unavailable, we will explain any applicable return options.

If we cancel an order because we cannot supply it, we will notify you and refund the amount paid for the canceled items, including any applicable shipping charges.

Delivery Problems & Your Rights

For a delayed or missing package, contact us with your order number and tracking details. We will investigate with the delivery provider where needed and arrange an appropriate resolution.

A tracking status of “Delivered” alone does not automatically prevent us from reviewing a missing-package report.

Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.

Business & Customer Support

Brand: Plenaruvo

Operating Company: Chongqing Nianhui Technology Co., Ltd.

Business Address: 2-3, 6th Floor, No. 121 Zhongshan 3rd Road, Lianglukou Subdistrict, Yuzhong District, Chongqing, China

Customer Support Email: service@plenaruvo.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST